Terms and conditions

Terms and conditions

The following terms and conditions apply to anyone enrolling in one of the programmes listed on our website. By enrolling in one of these programmes, you confirm that you have read, understood and agreed to all the following terms and conditions: the legal notice, the privacy policy and the general terms and conditions detailed below. 

Association Globalong

Head office:

14 Rue Font Martin
34 470 Pérols
France

Registration N° W343022180

Contact address:

14 rue Font Martin
34 470 Pérols
France

Copyright © GlobAlong. All rights reserved.

1.     General information

a.     These terms and conditions describe what you are legally entitled to expect from us when you enrol in one of the programmes listed on our website, www.globalong.com/en, in addition to your obligations as a customer. The terms “we”, “us” and “our”refer to the GlobAlong International Association (referred to as “GlobAlong” below). The terms “you”, “your” and “participant” refer to the customer visiting our website, enrolling in a programme or otherwise using our services. The terms “they”, “local team”, “partner” and “coordinator” refer to our French or international partners who have appointed GlobAlong to link with participants who wish to enrol in a program that they organise. GlobAlong exclusively act in name of and for these partners as a representative, and thus as an intermediary.  When enrolling in a programme, the participant mandates GlobAlong to link him/her to an organisation offering language courses, internships, volunteering missions or any other programme listed on our website.

b.     Users of our website acknowledge having checked that their computer software does not contain any viruses and that it is working perfectly. Users of our website acknowledge having the necessary knowledge and skills to use and access to this website. Users acknowledge having been informed that the website is available 24/7, except in case of force majeure, software problems, network interference or technical problems.

c.      The present website, its structure, all of its content, including the texts, photographs, images or CGIs, videos, films, databases, programmes, language and all other components of the website, in particular its services, formulas and products are owned exclusively by GlobAlong and/or are components that GlobAlong are entitled to use, distribute and communicate about and it is protected by copyright. Photographs, videos, texts and all other components that have been sent to us by our participants are published on our website www.globalong.com/en with their authorisation and are not contractually binding.

Any picture/photograph published on the website www.globalong.com is used for illustrative purposes only and is not contractually binding.

d.     Consequently, GlobAlong only allow you to visualise all contents for private and personal use, excluding all public viewing and/or broadcasting. Authorisation to copy the website’s contents is only granted by digitally viewing the website’s pages on your computer through an Internet browser. Printing the website’s contents is only allowed for private and personal use according to the French Intellectual Property Code (Art. L. 122-5 2°). The creation of a hypertext link is allowed without a frame directing towards the homepage of our website www.globalong.com/en thus excluding all other website address.

e.     Copying these components is strictly forbidden unless expressly stated otherwise on the website and authorisation for the partial reproduction of some of the content is expressly granted. Copying contents from this website, in any form or by any means, constitutes counterfeiting sanctioned by law (according to the French Intellectual Property Code – Art. L.335-2 and following).

f.      Any other use of our website’s contents (which are not mentioned in these present terms and conditions) must be granted in writing by GlobAlong.  Uses beyond those expressly indicated above are prohibited, and in particular: copying brands and logos belonging to GlobAlong, using any content or terms used on the website.

g.     Hypertext links towards any other websites are posted with the authorisation of their authors and GlobAlong cannot be held responsible for their content.

h.     Users of our website cannot place a hypertext link towards our website without the express prior authorisation of GlobAlong – obtained in writing - and cannot use or copy any content without our authorisation.

i.       Despite all care in creation and updating of this website provided by GlobAlong, the content, information, fees, prices, programmes and details on our website are purely informative and can be changed without any prior notice. GlobAlong cannot guarantee the accuracy, completeness, balance, or functioning of the website nor of the information and content that it contains, nor that these points have been updated. Translation, interpretation and editorial mistakes as well as omissions may occur. The information published by GlobAlong does not exempt the users from making enquiries by themselves about information transmitted by Globalong concerning companies, embassies, consuls, or any other organisation related to our programmes before committing to any of our programmes. Once your registration has been validated, you will receive your local coordinator’s details in the country hosting your programme.

j.       Our website’s content is subject to the French law – for both its form and content.

k.     GlobAlong disclaim all responsibility concerning the information and/or the availability of any programmes on our website and disclaim all responsibility deriving from oversight or anything else concerning this information.

l.      GlobAlong shall assume no liability for any dysfunction on this present website due to plug-ins, extensions or other programs that might be installed on your browser. Your browser must be in its original state – without modifications or optimisations of any kind.

m.     GlobAlong reserves the right to change and update these general terms and conditions, the legal notice, the privacy policy as well as any text published on their website www.globalong.com/en at any time and without prior notice. Any modifications or updates automatically supersede and replace all information previously supplied.

n.     The term "orphanage" means: a shelter for double orphans (who have lost both their parents), for single orphans (who have lost one of their parents) and occasionally for children from disadvantaged backgrounds, on a temporary placement pending a court ruling or for any other legal reason. 

2.     Enrolment

a.     Method

Before enrolling on a programme, you must send us your application portfolio (a CV + a presentation letter – both written in the language of communication of your host country) by e-mail, at info@globalong.com. You will receive a confirmation e-mail within 7 days (in most cases).

To enrol, you must create a personal member account by using the “Sign up” tab on our website www.globalong.com/en. All fake accounts will be immediately deleted, and the enrolments cancelled. Some of our destinations are very popular so we recommend that you enrol as soon as possible. After creating your member account, you must sign in using the boxes in the upper right corner of the website. You will then be able to choose your destination, your programme, your start date and the length of your stay.

Volunteers can organise their trip freely and stay longer to discover their host country prior to or after their volunteering programme. Your local coordinator will be able to advise you, feel free to share your travel plans with us!

Once your application has been accepted, you must pay a €200 membership fee to become a member of the GlobAlong International Association. Membership is compulsory to take part in programmes, it will be valid for a period of 9 years and supports our charitable projects. All the programmes presented on this website are reserved for members of the GlobAlong International Association only, whose membership is still valid. Participation fees cover the membership fee – please check the “Fees” tab on our website.

To enrol, please follow the steps indicated on the “Sign up” page.

Please note that, as far as volunteering programmes are concerned, if you enrol online prior to submitting your application to us by e-mail, we cannot guarantee availability for the destination/programme which you have selected nor that your application will be accepted.

As soon as your application is accepted, we will send you a confirmation e-mail acting as a contract under these general terms and conditions.

If you have not received a confirmation e-mail from us within 7 working days after sending your application portfolio, please contact us by e-mail: each volunteer must ensure that his/her application portfolio has been received by our services. Enrolment can only be accepted once our team has sent you a confirmation e-mail validating your application.

Upon payment of your membership fee, you will receive electronic documents to confirm your enrolment in a programme and to help you prepare for your volunteering experience. In the event of cancellation, the terms and conditions detailed in Art. 5 section c will be applied.

b.     Time limit        

Please enrol as soon as possible so that we can book your placement. For some of our destinations, you will need a valid passport and a visa, thus you must enrol in advance to allow enough time to make all the administrative proceedings, which can take over 4 weeks (depending on the destination).

c.     Member account validity period

GlobAlong reserves the right to delete any accounts that are not linked to any enrolments and/or that have not been used for more than one month, as well as all the information linked to the account.

3.     Participation fees

a.     Fee accuracy and validity

The participation fees displayed on our website are applied for the civil year [1] when the participant enrols. All participation fees include taxes.

b.     Payment term

To become a member of the GlobAlong International Association and take part in a programme abroad, a membership fee must be paid. To enrol in a volunteering programme abroad, your participation fee must be paid in full at least 8 calendar week [2] before your programme start date. The program start date is the date that you have mentioned when enrolling.

Exceptions to this rule include any adjustments, changes and/or late admissions granted by GlobAlong.

If you have enrolled less than 8 weeks before your programme start date, then you must pay the participation fees in full to confirm your enrolment.

If none of these exceptions apply to your situation and if you have not paid the balance at least 8 weeks before your programme start date, GlobAlong reserves the right to apply late payment penalties. Any unexplained, abusive and/or unjustified delay of payment may lead to the cancellation of our agreement caused by a failure to meet the pre-agreed terms of payment.

c.      Changes affecting participation fees

GlobAlong reserves the right to change programme fees to take account of various factors such as exchange rate changes or due to any other circumstances beyond our control.

In the event of a change in participation fees, GlobAlong commits to informing you 4 weeks prior to the start of your programme at the latest.

Participation fees are the minimum amount requested to allow us to organise your stay, cover several expenses and services (including accommodation, etc.) and to support local projects. If you wish to make a larger donation to support your project, feel free to do so!

d.      Participation fees explained

You can find out what the minimum participation fees are for each programme in the « Fees » tab on our website. This donation, which is transferred to your host country, is an overall package that each participant must pay to support local partner organisations abroad and is set by our local partners. Each partner association or organisation is responsible for its own accounting therefore GlobAlong is not legally allowed to interfere with the financial management of their projects. The agreement linking us to our partners as well as the ever-changing expenses incurred (bank fees, change rate, cost of life, etc.) do not allow us to provide details or supporting documentation for every expense item.

e.      Travel expenses

GlobAlong cannot cover travel expenses for volunteers. Any request for a refund of travel expenses will thus be rejected.

Travel expenses shall be borne by the participant.

If you are a French fiscal resident and would like a tax receipt for your travel expenses, please contact us at info@globalong.com.

4.     Insurance

a.     Travel, cancellation and/or luggage insurance

A travel insurance is mandatory to cover any medical costs, repatriation and public liability insurance. We also recommend that you subscribe to a travel cancellation insurance to cover your programme participation fees and your flight tickets, etc. in the event of any unforeseen circumstances. This type of insurance also generally covers (you or your direct relatives) in case of an illness.

If you choose not to subscribe to any travel/cancellation insurance, GlobAlong cannot be held responsible for any damage, loss, litigation or any other problem taking place during you programme.

You will find links to insurance providers offering insurance policies that are adapted to our programmes on our website. Please note that GlobAlong only acts as a partner to these insurance providers and cannot be held responsible for your subscription in any circumstances.

5.     Change, cancellation and refund

a.     Change after enrolment

If you wish to change or modify your programme details once you have enrolled, please contact us by mail at: info@globalong.com. According to the circumstances, we will do our best to satisfy your demands. However, GlobAlong is not responsible for programme details - our local partners are and they are entitled to refuse any modification or change after enrolment.

In the event of justifiable force majeure (illness, death, natural disaster, etc.), you may ask for the deferral of your programme up to one year after your initial start date.

For instance: if your programme is due to start on January 1st, 2016 but, because of justifiable force majeure circumstances, you cannot take part in it, you may request a deferral and choose a new departure date up until January 1st, 2017 included. After this one-year time limit, no request for a deferral will be accepted. This request can only be made once the participation fees are paid in full and can only be accepted if it is sent by registered mail within one calendar month after the initial cancellation notification. Programme deferral requests can only be accepted once. GlobAlong - in co-operation with its partners - reserves the right to accept or refuse the requested start date for obvious reasons such as limited space on the programme or any other organisation-related reason.

Deferral requests may be sent to our contact address:

Association Globalong

14 rue Font Martin

34 470 Pérols

France

If you wish to change or modify your programme details once your programme has started, please contact your local coordinator. He/she is the only decision maker in charge of your programme.

b.     Additional fees after programme modification/change

Any programme modification/change can generate additional fees. We will provide you with a quote once we receive your modification/change request.

c.      Cancellation fees

No refund can be made after your programme start date. There will be no exception to this rule. Your programme start date is the date that you have selected when enrolling. No other date will be accepted. If you cannot start your programme on the start date that you have selected for a reason such as: illness, professional or academic impediment, or any other justifiable reason, we will do our best to change your start date without applying or limiting any extra fees. In case of a change of programme, please contact us as soon as possible.

To avoid any cancellation fees, please subscribe to a cancellation insurance policy.

The cancellation or the modification/change of your programme must be notified to our services in writing. Any exception to this remains entirely at GlobAlong’s discretion and must be notified in writing.

Unfortunately, when a programme is cancelled, cancellation fees apply to cover the organisation of the programme and the loss of income for the host organisation and host family.

Cancellation fees:

- For any cancellation notified to us 8 weeks or more prior to your programme start date: only your €200 membership fee to the GlobAlong International Association will be charged. This membership is valid for a period of 9 years.
- For any cancellation notified to us between 4 and 8 weeks prior to your programme start date: 50% of your participation fees will be charged.
- For any cancellation notified to us under 4 weeks prior to your programme start date: your participation fees will be charged in full.

If you choose to shorten your programme for any reason (other than a breach of our obligations), we cannot refund you. Any additional fees will be at your own charge, including repatriation, which may be covered by your travel insurance.

However, we will consider each request individually to grant you any possible refunds related to accommodation and food, for instance. We reserve the right to charge an administration fee.

In the event of a refund granted in exceptional cases, after having reviewed your application, if GlobAlong considers it advisable to grant you a refund, the latter cannot exceed 50% of the overall amount payable to GlobAlong, within a limit of €800 based on the cost of additional weeks on your programme.

GlobAlong does not accept any responsibility for flight cancellation penalties due to the purchase of a non-refundable flight ticket or any other cost incurred at your expense.

d.     Exceptional circumstances prior to or during your programme

Both partners who have mandated GlobAlong to select participants and GlobAlong reserve the right to cancel enrolments after payment of the membership fee and/or the participation fees has been made if new facts are brought to their attention and/or if future participants have said things that could prejudice the project and/or other participants. If this were to happen, GlobAlong could no longer act as an intermediary.

Your programme details may be changed due to exceptional and unforeseeable circumstances for which GlobAlong cannot be held responsible. If the event in question is serious enough to affect your programme, we will do our best to find an acceptable alternative in the shortest possible time. In such situations, no refund will be made, and all travel expenses will be entirely at your charge. Please remember to sucribe to a travel insurance policy that suits your situation.

GlobAlong cannot be held responsible for any loss, damage, extra costs or complaints that you may have in such circumstances.

e.     If you leave a programme in progress

If you decide to leave a programme in progress, no refund will be made, and no refund application will be considered.

Quitting a programme voluntarily without notice and without notifying GlobAlong in writing beforehand prevents the latter to act as an intermediary, cancels both GlobAlong and the host organisation’s liability. In such a case, no claim will be admitted.

f.      Refusal to participate

GlobAlong reserves the right to refuse any prospective participant’s application or to require any participant to withdraw from a programme at any time and to require a local partner to end your programme (in writing) in the following cases:

- If the local coordinator or their staff find that you do not fulfil the responsibilities and tasks to which you have committed yourselves when enrolling.  
- If you refuse to take part in the tasks to which you have committed yourselves when enrolling.
- If you violate the law or the rules of the organisation/programme/school.
- If you take part in any illegal activities or if you are convicted for any criminal activity whatsoever before or during your programme.
- If your behaviour, actions and/or your conduct is judged inappropriate, offensive or threatening by the local coordinator or their team, or if your behaviour endangers or frightens one or more members of the team, other participants, host family members or any other person related to your programme.
- If the information that you supplied to GlobAlong about your physical or mental health was wrong or incomplete.
- If the local team and/or the coordinator find that it is necessary for you to leave the programme in the interest of health, safety and/or for the smooth running of the programme or the general welfare of the other participants.

g.     Change of programme

GlobAlong reserves the right to change/modify the initial itinerary when the terms/circumstances are judged to be unsatisfactory or if necessary to insure the comfort, convenience or security of the participants. We reserve the right to make changes to the programmes, prior to or after your arrival in your host country. In the event of a change of venue/programme/project or of an alternative itinerary, no refund will be made since the participant has used the accommodation and consumed the food provided. As a reminder, your participation fees may cover the following: accommodation, food, possibly transport, excursions, language courses and induction days, as well pre-programme (from home) and programme (on site) coordination. Taking part in a volunteering project is free of charge (unless indicated otherwise on our website). If you would like to learn more about the distribution of your participation fees, click here.

If the French Ministry of Foreign Affairs informs us that it is unsafe to travel to the destination you have selected, we will do our best to find another destination with a similar programme. The dates, schedules, programme details and programme fees are provided to you in good faith, based on the information available and applicable at the specific time that they are provided and are subject to changes and corrections if the circumstances change.

h.     Programme withdrawal

GlobAlong reserves the right to withdraw any programme listed on our website without further notice and without incurring any penalty fees.

6.     Your obligations

a.     Flexibility         

Being a traveller in a foreign country, all participants must be flexible [3] in order to integrate in a new country and a new culture. You must be flexible when it comes to the organisation of the tasks and schedules that will be provided to you.

b.     Schedule

If you have enrolled in a volunteering programme, please understand that it is impossible to have a regular schedule for most of our programmes. The local teams do not follow a specific schedule, but do their best to organise the tasks and schedules for participants. You will volunteer for between 15 and 45 hours per week and between 5 and 6 days per week depending on the programmes. In some countries, the activities, lessons or projects may be closed during local bank holidays.

c.      State of mind

When volunteering, you might feel the need to change the world. However, you must keep in mind the cultural and historical differences, respect the local population and try not to impose your point of view. In most developing countries, the hierarchy is very important and we kindly ask you to respect your supervisors. You may submit your ideas and point of view but you must respect the local habits and traditions at all times.

d.     Attendance

Enrolling to a language course or volunteering programme means that you are committed to maintaining a good attendance rate throughout your course/programme. Poor attendance to the activities, lessons or projects cannot generate any refund.

e.     Rules and regulations

By accepting these general terms and conditions, you automatically accept the rules and regulations as well as the code of conduct applicable to your specific destination. Each destination and each establishment (school or volunteer project) has their own rules and regulations, which depend on the costumes and traditions of their country. You must learn about these rules once you arrive in the country.

f.     Pets

Please note that pets are not allowed on any of the programmes listed on our website for sanitation and security reasons.

g.     Language proficiency

Participants are morally committed to demonstrating the required language skills required to take part in the selected programme.

h.     Health condition

Please note that in some cases, if you have a specific medical condition, if you are undergoing medical treatment, if your health condition requires specific follow-ups or other, GlobAlong and/or their partners may request a medical certificate from your doctor to allow you to take part in a programme.

7.     Liability

a.     Indirect liability

Please note that when you enrol, you accept the fact that GlobAlong cannot be held responsible for any actions or omissions made by a third party involved with the programme and that we do not control directly. You accept the fact that you leave at your own risk [4]. After enrolling, you will receive a pre-departure guide and/or specific documents to prepare yourself for your programme. Even though we do our best to guarantee a flawless service, you must expect to be hosted under local conditions. GlobAlong cannot be held responsible for any loss, damages or expenses due to war, riots, strikes, terrorist activities, natural disasters, bankruptcy or any other event depending on a third party. GlobAlong cannot be held responsible for any injury, damages, loss, accident, delay or any other irregularity that could be caused by a vehicle breakdown or any other equipment failure, nor for the negligence or failure of any company, firm or person that is supposed to execute or carry out a service in involved.

b.     Organised activities and outings

All activities and outings are organised by a third party. Please note that GlobAlong is neither an agent, nor a representative for these third parties and no responsibility can be attributed to GlobAlong in their name.

c.      Visa

GlobAlong will help you and send you all the necessary information to obtain a visa. However, the local authorities may change the rules without any notice. It is your responsibility to check that the information is still applicable before your departure by contacting your host country’s embassy or consulate. We also recommend that you follow the advice provided by the Ministry of Foreign Affairs of your home country. A visa is a contract between a state and an individual, and we have no authority over this matter.

We will send you the information that you need to apply for the visa that suits your programme. You will not get an official working visa, and if you decide to get involved in any paid activities, we cannot be held responsible for any judicial proceedings in the event of a dispute between the participant and the competent local authorities.

d.     Local legislations

All the programmes listed on our website as well as the accommodations and outings organised for participants depend on the local legislations of the country in which they take place.

8.     Complaints and litigation

a.    In case of a general problem

All our team members are available to help and assist you - they are all experienced travellers that will guide you in case of a problem.

- Before you leave: if you have a problem while organising your departure, please inform us immediately by mail (info@globalong.com) and we will do our best to assist you as soon as possible.

- During your stay: if you have a problem during your stay, please contact your local coordinator or their team members immediately. However, please keep in mind that you must be independent and able to take the initiative, when you see a problem, to try and solve it by yourself whenever possible. If you are unable to find a solution to your problem – whether by yourself or with your local coordinator - please contact our office at any time (info@globalong.com). We will do our best to help you as soon as possible. Each comment and each situation are treated independently.
If Globalong admits that there are irreconcilable differences between you and your host family, and if we find that it is appropriate to change your accommodation, you might have to stay a few days in a guesthouse (or somewhere similar) for a few days while we organise your new host family stay.

- After you return home: any complaint made after you return home will not be considered unless it is proven that GlobAlong has had the opportunity to assume their role as an intermediary and has been informed in writing about a potential failure prior to the participant’s departure from his/her host country. Any complaint as well as any supporting documents must be sent by registered letter to the address below. Complaints must be made individually and by the participant himself/herself in his/her name. Any complaint made by a third party will not be considered.

Amounts paid out to the GlobAlong International Association as a donation are selfless gifts and consequently they are non-refundable. However, in the event of a serious dispute encountered by a member on his/her project site, GlobAlong can act as a mediator between the member and his/her host organisation to try and obtain a compensation from the latter.

To contact our legal department, please write to this address:

Association GlobAlong
Legal department
14 rue Font Martin
34 470 Pérols
France

b.    In case of disciplinary problems 

We will always do our best to resolve any kind of problem, conflict or other before it takes a bad turn. Often, problems are due to cultural and linguistic differences that lead to a lack of communication. The local teams are used to dealing with such difficulties and are there to help you. We try our best to be available, help and assist you in case of a problem. However, disciplinary measures can be taken by our local partners in certain cases. GlobAlong and our local partners reserve the right to act accordingly in case of any behaviour that might harm or affect the hosts, students, teachers, supervisors, or fellow workers. Such behaviours include fighting, drunkenness, drug use, drug, firearms or weapon possession (knife, axe, machete or other), unjustified absences or departures from projects/lessons, etc.

GlobAlong and/or our local partners will address all disciplinary problems verbally or in writing (by mail). If the problem is not addressed by the participant after the first warning, GlobAlong will have to advise - or demand - that our local partner put an end to the participant’s programme to protect other participants or people involved in the project.

If a participant displays a behaviour that is deemed violent, aggressive and/or dangerous, this participant will be expelled from the programme at once by our local partners. This situation could even result in the reporting of the participant’s deeds to the local judiciary authorities in his/her host country if the deeds in question are deemed serious.

c.      Court of competent jurisdiction

All litigation proceedings between an individual, a physical or moral person or a company and GlobAlong will be held by a court of competent jurisdiction in Montpellier, France.

9.     Individual rights and protection

Concerning all content protected by intellectual property rights, such as photographs, pictures or videos, you agree to specifically give us the following rights, according to our general terms and conditions: you grant us a worldwide, non-exclusive, transferable, sub-licensable, royalty-free licence for the use of all intellectual property content that you send by mail, e-mail, letter or any other means of sharing (digital or not) or that you share with one of our partners or coordinators (intellectual property license). You can end this intellectual property license upon request by mail (info@globalong.com).

This website was created in France. When using this website, you accept these terms and conditions, without prejudice to any proceedings whether in contract or tort that can be brought by GlobAlong.  Any dispute concerning the interpretation or enforcement of these terms will be the exclusive jurisdiction of French courts, applying French law.

Intellectual Property Rights. All elements on this website are protected by copyright © GlobAlong all rights reserved. All elements of intellectual property, trademarks, trade names and logos are the property of GlobAlong, unless otherwise stated.  Reproduction of this website in whole or in part is prohibited.

[1] From January 1st to December 31st

[2] From Monday to Sunday

[3] Exercising all participants’ right to privacy. Flexibility relates to respect and tolerance, and should not, in any way, harm your or a third party’s moral or physical integrity.

[4] Travel insurance is mandatory. Please make sure to subscribe a travel insurance policy adapted to your needs.

Updated on September 6th, 2018

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